PRIVACY POLICY
Updated on 20-09-2023
“Truefile.in” is a product by Vivek Enterprises, Chandigarh, India. ( Also called “we” from here onwards ).
We place greater importance on protecting the privacy of every data or information we receive from our customers. We try to build a long-term relationship with our customers by maximizing their satisfaction with our services.
When you apply for any service from our website, we ask you for information such as name, address, mobile number, etc. that help us in providing you the best quality services. This information is used to complete the process of services you would like to avail of. We also collect an e-mail address so that we may send communications such as order confirmation or information about the status of your order. To render any service, we collect information and documents from you or on behalf of you, such as Photos, Id proofs, signatures, and other documents as required to perform that particular service. This information is solely for further processing of your particular service request made by you. Due to the wide use of the UIDAI Aadhaar based system in our digital Indian economy, some of our services are required to process through with Aadhaar based authentication system and it needs customer consent to use their Aadhaar number, Demographic, and One Time Pin (OTP) data for authentication and fulfilling the requirement of particular service. We can call or message our customers from our official numbers during daytime working hours for getting furthermore information if required. When you visit our website pages, we may collect information about the pages you view, the links you click, or actions you take using the standard information that your browser sends to each website you visit such as IP address, prototype, and other visited webpages. By using Truefile.in website, you accept our right to collect and use your information in the manner specified in this privacy policy.
We do not share, sell, trade, or transfer any of your personal information to any non-relevant outside party. We use your personal information with that particular third party which is relevant and only required to complete your given task or order as per your application request. We use your contact information to communicate with you and provide related assistance and services in the future. We summarize information about your usage and combine it with that of others to learn about customer interaction with our website. This helps us develop new products and services. This information is collected in such a way that it can not be used to identify an individual. We can retain copies of your information and the documents you provide us. It is our policy of maintaining all records as per our Records and Information Management Policy.
Truefile.in also may automatically collect aggregate information about the use of our website, including, but not limited to, which pages are most frequently visited, how many visitors we receive daily, how long visitors stay on each page, how often the individual user visits our website, how many visitors click on each webpage on our website, etc. This information may also be used to perform internal insight analysis relating to customer’s interaction and behavior with us, which helps in improving our services in the future. We may use service companies on our behalf to perform services for you but these companies are not allowed to use your information for their purposes. We may access and/or disclose your information if it is necessary to comply with the law or legal process, to protect or defend us. For example, we may be required to cooperate with regulators or law enforcement action such as a court order, subpoena, or search warrant.
We always try to protect your personal information and tax return information from any loss, misuse, or unauthorized alteration by using industry-recognized security safeguards, coupled with carefully developed security procedures and practices. We maintain electronic and procedural safeguards of all information. we support the encryption of your information as it is transmitted to us. Our employees are trained and required to safeguard your information.
Changes to Our Privacy Statement
Please note that this Privacy Policy may change or revise from time to time, to make it better and more secure for our customer information and privacy of data. It is your obligation you visit the website privacy policy page and make yourself aware of any changes we make to this Privacy policy, including a material change in the way we use your personal information and it will be deemed to be notified to and read by you on your using the Website once we post the same on our Website since the same is available. We will post any Privacy Policy changes on this page and, if the changes are major or significant, we shall provide a more prominent notice such as email notification of Privacy Policy changes.
This privacy policy should be read in conjunction with our Terms of Service. We, at Truefile.in, respect your privacy and the confidentiality of the Personal Information provided by you to us.
Security Measures
At truefile.in, we use the industry-standard Secure Socket Layer (SSL) protocol which provides data encryption, message integrity, and server authentication when your data is sent to us. When you see a small lock at the bottom right or left corner of your browser window, you know your data is being encrypted for transmission. All information you enter, while using our website is used to provide the services requested by you.
Service Alerts and Critical Notices
Although we respect and honor your privacy preferences, we maintain the right to contact you, when it is required to complete your order or make you alert irrespective of the fact that you have registered yourself under the Do Not Disturb (DND) or Do Not Call (DNC) service.
Support Section
We offer technical support and customer service to our customers. You may choose to submit a question through (email, phone call, or mail) in the contact us support section of the Website or contact our support staff directly. It is used to research your problem, provide answers, and/or request more information.
Disclaimer
Though we make every effort to preserve user privacy, we may need to disclose Your information (including your email address, phone number, and mail address, etc) as and when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order, or legal process or other judicial, administrative or investigative proceedings served or initiated on our website or firm. Despite our best efforts, in the event of any leakage of any information from our data or website for any reason (for example hacking ) which is beyond our control, we shall not be responsible under such circumstances and no action shall lie against us.
Limitation of Warranties
ALL MATERIALS ON THE WEBSITE ARE PROVIDED ON “AS IS” BASIS. TRUEFILE.IN MAKES NO REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NON-INFRINGEMENT. AS TO DOCUMENTS AND GRAPHICS PUBLISHED ON THE WEBSITE. TRUEFILE.IN MAKES NO REPRESENTATION OR WARRANTY THAT THE CONTENTS OF SUCH DOCUMENT OR GRAPHICS ARE FREE FROM ERROR OR SUITABLE FOR ANY PURPOSE; NOR THAT IMPLEMENTATION OF SUCH CONTENTS WILL NOT INFRINGE ANY THIRD-PARTY PATENTS, COPYRIGHTS, TRADEMARKS, OR OTHER RIGHTS.
Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you.
Limitation on Liability
Notwithstanding anything to the contrary mentioned herein, the maximum liability that Truefile.in and/or its owner , directors, employees, agents, representatives, and authors shall be liable would not exceed the amount paid by you to truefile.in . Nothing contained herein shall mean that Truefile.in and/or its owner, directors, employees, agents, representatives, and authors shall accept any liability that you or your representatives may notify but in case it is so done, it will be subject to our independent review of the same and our rights of defense. Truefile.in in providing its services makes no warranties of any kind whatsoever and shall have no liability for any errors, malfunctions, and /or Loss of data or defects resulting from or related to the use of the information (including software) in the systems used for providing services herein. Truefile.in shall not be liable to you for any indirect, special, or consequential damages or loss of profits or income or earnings arising from or related to the services provided or the information (including software) used for providing services.
Governing Law and Jurisdiction
The relationship between you and Truefile.in shall be governed by the Laws of India. You and Truefile.in agree to resolve any disputes and submit to the personal and exclusive jurisdiction of the courts located at Chandigarh-Union Territory, India.
Terms of Service
Please also read the “Terms of Service” Section carefully before using Truefile.in
Contact us
If you have questions or comments about our privacy practices, please feel free to contact us.