TERMS OF USE - TRUE FILE

Accepting the Terms of Use

“Truefile.in” is a product by Vivek Enterprises. Our Head office is situated in Chandigarh, India. Vivek Enterprises, a service provider business, is a type of proprietorship firm.

To use the Services, you must first agree to the Terms and Conditions. You may not use the Services if you do not accept our Terms and Conditions.
You may not use the Services and may not accept the Terms if (a) you are not of legal age (less than 18 years) to form a binding contract with Truefile.in, or (b) you are not a resident of India.

Provision of the Services by Truefile.in

You acknowledge and agree that the form, type, and nature of the Services that Truefile.in provides may change from time to time without prior notice to you
You acknowledge and agree that Truefile.in may stop (permanently or temporarily) providing the Services (or any features within the Services) to you or to users generally at Truefile.in sole discretion, without prior notice to you. You may stop using the Services at any time. You do not need to specifically inform Truefile when you stop using the Services.
You acknowledge and agree that if Truefile.in disables access to your account, you may be prevented from accessing the Services, your account details or any files or other content which is contained in your account.
You agree to allow us to add you as a client on the Income Tax Department web services to submit ITR, retrieve ITR-V, refund status, 26AS, etc.
You acknowledge and agree that while Truefile.in may not currently have set a fixed upper limit on the number of transmissions you may send or receive through the Services or on the amount of storage space used for the provision of any Service, such fixed upper limits may be set by Truefile.in at any time, at Truefile.in discretion.

Use of the Services by you

To prepare and file your ITR return, to provide advice about tax matters, and/or to provide an audit defense service, you will need to provide information about your income, deductions, credits, dependents, etc. Collectively, this information is known as tax return information. To use Truefile.in Services, you will need to provide your tax return information. You agree that any information you give to Truefile.in will always be accurate, correct, and up to date.
You agree to use the Services only for purposes that are permitted by (a) the Terms and (b) any applicable law, regulation, or generally accepted practices or guidelines in the relevant jurisdictions (including any laws regarding the export of data or software to and from India).
You agree not to access (or attempt to access) any of the Services by any means other than through the interface that is provided by Truefile.in, unless you have been specifically allowed to do so in a separate agreement with Truefile.in. You specifically agree not to access (or attempt to access) any of the Services through any automated means (including the use of scripts or web crawlers) and shall ensure that you comply with the instructions set out in any robots.txt file present on the Services.
You agree that you will not engage in any activity that interferes with or disrupts the Services (or the servers and networks which are connected to the Services).
Unless you have been specifically permitted to do so in a separate agreement with Truefile.in, you agree that you will not reproduce, duplicate, copy, sell, trade, or resell the Services for any purpose.
You agree that you are solely responsible for and that Truefile.in has no responsibility to you or to any third party for any breach of your obligations under the Terms and for the consequences (including any loss or damage which Truefile.in may suffer) of any such breach.

If you avail of any service for another individual like filing tax returns for another individual, you should be doing so with the consensus of that individual after fully understanding the implications of this action. Truefile.in will not be held responsible if you are doing this without the knowledge/consensus of that person concerned.

Your passwords and account security

You agree and understand that you are responsible for maintaining the confidentiality of passwords associated with any account you use to access the Services.
Accordingly, you agree that you will be solely responsible to Truefile.in for all activities that occur under your account.
If you become aware of any unauthorized use of your password or your account, you agree to notify Truefile.in immediately

Privacy and your personal information

For information about Truefile.in data protection practices, please read Truefile.in the privacy policy. This policy explains how Truefile.in treats your personal information, and protects your privacy when you use the Services.
You agree to the use of your data by Truefile.in privacy policies.

Income Tax Return Correctness

Truefile.in takes great care in ensuring the correctness of your Documentation filing and other services available on the website. However, Truefile.in provides no guarantee or warranty on the correctness of services. You will not hold Truefile.in responsible for any issue that arises from the incorrect ITR filing of any documentation whatsoever.

EXCLUSION OF WARRANTIES

NOTHING IN THESE TERMS AND CONDITIONS SHALL EXCLUDE OR LIMIT TRUEFILE.IN’S WARRANTY OR LIABILITY FOR LOSSES WHICH MAY NOT BE LAWFULLY EXCLUDED OR LIMITED BY APPLICABLE LAW. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR CONDITIONS OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR LOSS OR DAMAGE CAUSED BY NEGLIGENCE, BREACH OF CONTRACT OR BREACH OF IMPLIED TERMS, OR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, ONLY THE LIMITATIONS WHICH ARE LAWFUL IN YOUR JURISDICTION WILL APPLY TO YOU AND OUR LIABILITY WILL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK AND THAT THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”
IN PARTICULAR, TRUEFILE.IN, ITS SUBSIDIARIES AND AFFILIATES, AND ITS LICENSOR DO NOT REPRESENT OR WARRANT TO YOU THAT:
- YOUR USE OF THE SERVICES WILL MEET YOUR REQUIREMENTS,
- YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR FREE FROM ERROR,
- ANY INFORMATION OBTAINED BY YOU AS A RESULT OF YOUR USE OF THE SERVICES WILL BE ACCURATE OR RELIABLE, AND
- THAT DEFECTS IN THE OPERATION OR FUNCTIONALITY OF ANY SOFTWARE PROVIDED TO YOU AS PART OF THE SERVICES WILL BE CORRECTED.
ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICES IS DONE AT YOUR OWN DISCRETION AND RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR OTHER DEVICE OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL.
NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM TRUEFILE.IN OR THROUGH OR FROM THE SERVICES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THE TERMS.
TRUEFILE.IN FURTHER EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

LIMITATION OF LIABILITY

SUBJECT TO THE OVERALL PROVISION IN THE PARAGRAPH ABOVE, YOU EXPRESSLY UNDERSTAND AND AGREE THAT TRUEFILE.IN, ITS SUBSIDIARIES AND AFFILIATES, AND ITS LICENSOR SHALL NOT BE LIABLE TO YOU FOR:
- ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL CONSEQUENTIAL, OR EXEMPLARY DAMAGES WHICH MAY BE INCURRED BY YOU, HOWEVER, CAUSED AND UNDER ANY THEORY OF LIABILITY. THIS SHALL INCLUDE, BUT NOT BE LIMITED TO, ANY LOSS OF PROFIT (WHETHER INCURRED DIRECTLY OR INDIRECTLY), ANY LOSS OF GOODWILL OR BUSINESS REPUTATION, ANY LOSS OF DATA SUFFERED, COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR OTHER INTANGIBLE LOSS.
- ANY LOSS OR DAMAGE WHICH MAY BE INCURRED BY YOU, INCLUDING BUT NOT LIMITED TO LOSS OR DAMAGE AS A RESULT OF:
  - - ANY RELIANCE PLACED BY YOU ON THE COMPLETENESS, ACCURACY, OR EXISTENCE OF ANY ADVERTISING, OR AS A RESULT OF ANY RELATIONSHIP OR TRANSACTION BETWEEN YOU AND ANY ADVERTISER OR SPONSOR WHOSE ADVERTISING APPEARS ON THE SERVICES;
    - ANY CHANGES WHICH TRUEFILE.IN MAY MAKE TO THE SERVICES, OR FOR ANY PERMANENT OR TEMPORARY CESSATION IN THE PROVISION OF THE SERVICES (OR ANY FEATURES WITHIN THE SERVICES);
    - THE DELETION OF, CORRUPTION OF, OR FAILURE TO STORE, ANY CONTENT AND OTHER COMMUNICATIONS DATA MAINTAINED OR TRANSMITTED BY OR THROUGH YOUR USE OF THE SERVICES;
    - YOUR FAILURE TO PROVIDE TRUEFILE.IN WITH ACCURATE ACCOUNT INFORMATION;
    - YOUR FAILURE TO KEEP YOUR PASSWORD OR ACCOUNT DETAILS SECURE AND CONFIDENTIAL;
    - THE LIMITATIONS ON TRUEFILE.IN’S LIABILITY TO YOU IN ABOVE SHALL APPLY WHETHER OR NOT TRUEFILE.IN HAS BEEN ADVISED OF OR SHOULD HAVE BEEN AWARE OF THE POSSIBILITY OF ANY SUCH LOSSES ARISING.

Refunds & Cancellation

We welcome your refund or Cancellation requests. Questions about refunds and cancellations should be addressed to care@truefile.in or apply on the “contact us” page or call on customer service phone number provided on the website.
Truefile.in only refund, service charges paid by you. The refund will be only for non-completion of your work, or partially non-complete, if any. Truefile.in cannot refund the Govt. fees or Govt. service charges, which are already paid to Govt. Department by Truefile.in on your behalf, because in most cases, Govt. fees or charges are Non-Refundable.
You have to request a refund only after a stipulated period has passed, before which truefile.in has to complete your work.
After completion of your work by Truefile.in, then your work is further transferred to that particular outside third party Like Govt. Department, which is beyond the management and control of Truefile.in . If the delay is due to a third party or your documents are not approved by a third party, then you cannot ask for a refund, as Truefile.in has done their task completely from his side. For Example: If Truefile.in apply for your PAN Card on your request, then after filling and submitting your form to Govt. PAN Card issuing Authority, your work or task is completed from Truefile.in side. It is further passed on to Govt. PAN department for approval and issue of PAN Card. So, in that case, if Govt PAN department rejects your application or takes too long to process your work then truefile.in will not be responsible for the non-completion of your work and you cannot ask or apply for a refund, or if applied, then Truefile.in will not process your refund application.